How To Cancel
You can send a cancellation request to [email protected]. An order can only be cancelled if it has not been shipped.
How To Return Or Exchange
You can return or exchange an order within 2 days of delivery. To request a return or exchange, please email [email protected].
Our return policy is flexible and customer friendly. We try to accommodate our customers as much as possible. Exchanges are accepted on the following terms:
- If a wrong product has been received
- If you identify a manufacturing defect on the received product
- If the product is received in a damaged condition
If the product does not meet your expectation, we will refund the product amount after deducting partial freight and packing cost based on invoice value as follows:
| Invoice Value | Deduction Amount |
|---|---|
| Rs. 0.00 - Rs. 999 | Rs. 250 |
| Rs. 1000 - Rs. 2999 | Rs. 500 |
| Rs. 3000 - Rs. 9999 | Rs. 750 |
| Rs. 10000 and above | 10% of order value |
How To Get A Refund
All refunds will be processed within 2-4 days after receiving the merchandise back at our warehouse.
Prepaid orders will be refunded back directly into your account. COD orders will be refunded via NEFT transfer. Please provide your account details for the same. Allow 2-4 days for the amount to reflect in your bank statement.
If your order is damaged, defective, or different from what you ordered, please report the issue to [email protected] within 48 hours. Include your order details and a video of parcel opening without editing.
